Last Updated: July 2, 2026
Compliant with the Protection of Personal Information Act (POPIA), 2013
SiteIQ ("we", "our", or "us") is committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
By using our security monitoring services, you consent to the data practices described in this policy.
Responsible Party: SiteIQ (Pty) Ltd
Information Officer: [Your Name]
Physical Address: [Your Business Address]
You can contact our Information Officer regarding any questions about this Privacy Policy or to exercise your rights.
AI Human Detection: Our Double-Knock™ system uses artificial intelligence to analyze camera images to detect human presence. This may involve processing biometric data such as:
Important: We do NOT perform facial recognition or store identifiable biometric templates. Our AI only detects whether a human is present to prevent false alarms from animals or weather.
We process your personal information for the following lawful purposes:
We share your personal information with the following parties:
When a security incident is detected, we share the following information with your selected armed response company:
Purpose: To enable rapid emergency response to your property.
We use trusted third-party service providers who process data on our behalf:
All service providers are bound by confidentiality agreements and process data only as instructed by us.
We may disclose your information to law enforcement agencies, courts, or regulatory bodies when:
Your assigned security installer has access to:
We do NOT: Sell your personal information to third parties for marketing purposes.
We implement appropriate technical and organizational security measures:
Security Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you and the Information Regulator within 72 hours as required by POPIA.
We retain your personal information only for as long as necessary:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Active subscription + 1 year | Legal and billing requirements |
| Camera Footage | 30 days | Security review and investigation |
| Incident Records | 6 months | Pattern analysis and legal evidence |
| Payment Records | 7 years | Tax and accounting regulations |
| AI Analysis Data | Not stored | Real-time processing only |
After the retention period expires, we securely delete or anonymize your personal information. You can request early deletion by exercising your right to erasure (see Section 9).
Some of our service providers (cloud hosting, AI processing) may store or process data outside South Africa. When transferring data internationally, we ensure:
Current Locations: Data may be processed in cloud data centers located in [specify regions, e.g., EU, USA]. All locations comply with POPIA requirements for international transfers.
You have the following rights regarding your personal information:
You can request a copy of all personal information we hold about you. We will provide this within 30 days, free of charge.
If your personal information is inaccurate or incomplete, you can request us to correct or update it.
You can request deletion of your personal information when:
Note: We may retain some information if required by law (e.g., financial records for 7 years).
You can object to certain types of processing, such as direct marketing communications.
Where we rely on consent as the legal basis, you can withdraw your consent at any time. This will not affect the lawfulness of processing before withdrawal.
Important: Withdrawing consent for essential services (e.g., security monitoring) may result in service termination, as we cannot provide the service without processing your data.
If you believe we have violated your privacy rights, you can lodge a complaint with:
South African Information Regulator
Email: inforeg@justice.gov.za
Phone: +27 (0)10 023 5200
Website: www.justice.gov.za/inforeg
To exercise any of these rights, you can:
We will respond to your request within 30 days. If we need to verify your identity, we may request additional information.
We use cookies and similar technologies to:
These cookies are necessary for the website to function and cannot be disabled.
You can disable analytics cookies in your browser settings without affecting core functionality.
Our services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@siteiq.com so we can delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of material changes by:
The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes indicates your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
SiteIQ Information Officer
Responsible for POPIA compliance and data protection
Response Time: We aim to respond to all privacy-related inquiries within 5 business days. For data subject access requests (DSAR), we will respond within 30 days as required by POPIA.
This Privacy Policy is governed by and complies with:
This policy and any disputes arising from it are subject to the laws of the Republic of South Africa.
We are committed to protecting your personal information and maintaining your trust. If you have any concerns about how we handle your data, please don't hesitate to contact us.
© 2026 SiteIQ (Pty) Ltd. All rights reserved.
Registered in South Africa | POPIA Compliant | Information Regulator Registered
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